Cineplex Entertainment LP (“Cineplex”, “we”, “our”) is committed to providing access and opportunities for all guests, including those with disabilities, by removing Barriers that may prevent, inhibit or restrict their movie-going experience at Cineplex’s theatres, or the use of Cineplex’s website at www.cineplex.com (“the “Website”).

This Policy outlines our practices and procedures in relation to the provision of goods and services to people with disabilities.

This policy:

• is intended to respect and promote the dignity, independence, integration and equal opportunity for people with disabilities;
• applies to all Representatives;
• applies to anyone who interacts with our guests on our behalf;
• is available on the Website and in various accessible formats upon request. If you would like to receive the Policy in an alternate format or printed on paper, please speak with a theatre manager or contact us at:

Cineplex Entertainment LP
Guest Services
1303 Yonge Street
Toronto, Ontario M4T 2Y9
1-800-333-0061

accessible@cineplex.com or serviceauxinvites@cineplex.com

"Assistive Device" is a device, such as a technical aid, communication device or medical aid, that increases, maintains, or improves the functional abilities of people with disabilities. Examples include devices which assist with: seeing, hearing, speaking, mobility, walking, breathing, performing manual tasks, learning, working or self-care.

"Barrier" means anything that prevents a person with a disability from fully participating in all aspects of society because of their disability, including a physical barrier, an architectural barrier, an information or communications barrier, an attitudinal barrier, a technological barrier, a policy or a practice.

“Guide Dog” means a dog trained as a guide for a blind person.

"Service Animal" means an animal, including Guide Dogs, that has been trained to provide assistance to a person with a disability.

"Representatives" means anyone that interacts with guests on our behalf, including our employees, contractors, or volunteers.

"Support Person” is a person who accompanies a person with a disability in order to help with communication, mobility, personal care, medical needs or with access to goods or services.

Cineplex will train Representatives on:

• The purpose and requirements of the Policy, including any changes or updates to the Policy or any of the practices and procedures noted herein;
• How to interact and communicate with persons with various types of disabilities and their Support Persons; and how to interact with Service Animals;
• How to use, and assist others in using, the Assistive Devices described below.
• What to do if a person with a disability is having difficulty accessing Cineplex’s goods or services;
• Ontario only: The requirements of the Customer Service Standard under the Accessibility for Ontarians with Disabilities Act (the “AODA”), and if applicable, the purpose of the AODA; and
• Manitoba only: A review of the Manitoba Human Rights Code and Accessibility for Manitobans Act.

All Representatives will communicate with guests in a manner that takes their disability into account. Alternative methods of communication, such as in-person meetings, telephone calls, e-mails, relay services, or print communication will be made available if requested.

Guests may use their personal Assistive Devices to access Cineplex’s goods and services, or they may borrow devices available at Cineplex’s locations offering the services below. In addition, we will ensure that our Representatives are familiar with various assistive devices that may be used by guests with disabilities.

We proudly offer captioning, descriptive video and assistive listening devices in most of our theatres.

• CC: Films or alternative programming presentation that are available with captioning are identified by “CC” on our Website;
• DS Films or alternative programming presentation that are available with described services are identified by “DS” on our Website.

Cineplex is unable to offer these services if the film or alternative programming presentation is not provided with captioning and/or described services by the distributor.

Cineplex welcomes guests with disabilities as well as their Support Persons. All guests and Support Persons are required to hold a valid admission ticket. Admission tickets for a Support Person are subject to standard ticket pricing.

In order to assist guests who require a Support Person, Cineplex is proud to be a founding partner of the Access 2 Program which, among other benefits, provides a free admission ticket to movies, and on-screen events at Cineplex theatres for the Support Person of Access 2 Cardholder.

Subject to certain minimal criteria, any person with a disability who requires a Support Person is eligible for the Access 2 Card. For information about the Access 2 program, please visit http://www.access2card.ca/.

Companion seating is available at Cineplex’s theatres, allowing a Support Person to sit next to, or in very close proximity to, a guest requiring accessible seating.

Cineplex welcomes guests who are accompanied by Service Animals within the public areas of its theatres, unless a Service Animal is excluded by law. If a Service Animal is excluded by law, we will ensure that alternate means are available to enable a person with a disability to obtain, use or benefit from our goods and services.

If it is not readily apparent that the animal is a Service Animal:

• Cineplex may request a letter from a regulated health professional (including but not limited to physiologist, psychotherapist, chiropractor, nurse, physician, mental health therapist, etc.) confirming that the guest requires the animal for reasons relating to their disability; and
• As an alternative, Cineplex will accept a certificate of training from a recognized Service Animal training school.

Cineplex endeavours to give notice, as soon as reasonably possible, when there is a temporary disruption to our facilities or services. Such notice will indicate the reason for the disruption, its expected duration and a description of alternate facilities or services, if available. The notice will be placed in an obvious location within a theatre, be presented on the Website, or by another method that is reasonable under the circumstances.

We encourage and welcome open communication with our guests to ensure that our goods and services are accessible. Feedback assists Cineplex in improving its customer service.

Feedback regarding Cineplex’s implementation of this Policy by email, verbally or in writing to:

Cineplex Entertainment LP
Guest Services
1303 Yonge Street
Toronto, Ontario M4T 2Y9
1-800-333-0061

guestservices@cineplex.com or serviceauxinvites@cineplex.com

If any of the above methods of communication are not suitable, guests may request another method. Privacy will be respected at all times and Cineplex will review all feedback in order to improve its customer service.

Cineplex Guest Services will acknowledge receipt of feedback and, will respond as soon as reasonably possible. We will endeavour to provide such a response in a manner that it is accessible to the complainant.

This Policy, or any part thereof, may be modified from time to time. Any questions regarding this Policy should be directed to Cineplex’s Guest Services Department as noted above.